NMB BANK PLC

Mission and Vision
MISSION 
To be the bank of choice delivering innovative and transformative customer experience that promotes financial inclusion and wellbeing.

VISION 
To be the preferred financial services partner.

Our Core Values
We have over 3000 employees coming together from all walks of life, offering various expertise to bring forth the best customer experience through our financial solutions. Like any group of people brought together to achieve a common goal in unity, NMB employees share a set of core values namely Integrity, Compliance, Customer Focus, Team Work and Innovation that guide, bind and drive us. These values, we firmly believe are fundamental in not defining who we are but what we do and in what manner should we serve.

Integrity
Integrity is our highest value. Customers and management should always be able to check and ask for proof and should never be disappointed and never rely only on ‘trust'. We keep customer Information confidential and report irregularities to management through whistle-blowing.

Compliance
We have full knowledge and understanding and always comply to internal and external regulations. We act in line with our code of conduct. If we are not able to comply, we escalate or complain internally. We act as professionals by not sharing passwords and taking full responsibility for mandatory controls. We act, speak and work professionally to avoid any mistakes derived from habitual incidents.

Customer Focus
We focus on the needs of our internal and external customers and stakeholders by offering our support, manage expectations, doing what needs to be done and check satisfaction afterwards. We realize that we should always act as ambassadors of our brand and never forget that our customers pay our salary.

Teamwork
Our job is notfinished as long as we can still support our colleagues. We share and are eager to learn best practices as we are open for suggestions from colleagues. We give and accept specific feedback in a constructive manner. We also feel that we are part of the NMB family and we celebrate together our successes as The Winning Team.

 
Innovation
At NMB, we are all innovators! Innovation is inclusiveness which brings people with different understanding, knowledge and experiences to share ideas that deliver incremental and transformational solutions to the Bank. We leverage on this value to provide comprehensive banking solutions that are intuitive, convenient and enhance the overall banking experience to our customers.